RichingPower Co., Ltd. (“RichingPower” or “we”) fully recognizes the importance of your personal information and is committed to protecting the security and reliability of your personal information to the fullest extent. Through this Privacy Policy (hereinafter referred to as “this Policy”), we aim to inform you of the purposes, methods, and scope of collecting and using your personal information in connection with our products and services, your rights regarding your personal information, as well as the security measures we have adopted to protect such information.
This Policy explains how we collect, use, store, share, and transfer your personal information, and the ways we provide for you to access, update, delete, and protect your personal information. Please read this Policy carefully before using our products or services to understand our practices regarding the protection of customers’ personal information.
This Privacy Policy will help you understand the following:
- Personal Information We Process
- Purposes and Legal Bases for Processing Personal Information
- How We Protect and Store Personal Information
- How We Share, Transfer, and Disclose Your Personal Information
- How We Protect Your Personal Information
- Your Rights Regarding Your Personal Information
- How We Protect Minors’ Personal Information
- How We Use Cookies and Similar Technologies
- Third-Party Service Providers and Their Services
- Cross-Border Transfer of Your Personal Information
- How This Policy Is Updated
Given the wide range of products and services provided by RichingPower, this Privacy Policy cannot fully cover all possible scenarios of personal information processing under all products and services. Relevant products and services have their specific privacy policies, which will more specifically explain how we process your personal information in connection with such products and services. In the event of any inconsistency between this Privacy Policy and the specific privacy policy of a product or service, the specific privacy policy shall prevail.
1. Personal Information We Process
Personal information refers to various types of information recorded electronically or by other means that relate to an identified or identifiable natural person, excluding information that has been anonymized. Personal information will be collected by us directly or indirectly when you use our products, services, or websites, or when you interact with us in terms of information exchange. In accordance with the requirements of laws and regulations, and adhering to the principles of legality, legitimacy, necessity, and good faith, we only collect personal information necessary to realize the functions of our products, and only use the collected information for the explicitly stated purposes. The personal information we process mainly includes:
1.1 Information You Voluntarily Provide When Using Our Services
(1) Account information such as nickname, mobile phone number, and email address that you voluntarily fill in or upload when registering or using our products or services;
(2) Information such as your name, phone number, email address, device information, and fault description that you submit when using our customer service or after-sales services;
Some of our specific services may require you to provide specific personal information to realize relevant functions. If you choose not to provide such information, it will not affect your use of other functions in the products or services.
1.2 Information Collected During Your Use of Products or Services
To ensure the security of our products, services, and user accounts, provide better products and services, and improve user experience, when you use relevant products or services (including when you use relevant products or services through an account under an enterprise/institution), we will collect certain device information about you, as well as information about how you and your device interact with our products and services, including:
(1) Device information: For example, device attribute information (such as your hardware model, operating system version, device configuration, unique device identifier, International Mobile Equipment Identity (IMEI), Media Access Control (MAC) address of network equipment, Identifier for Advertisers (IDFA)), device location information (such as location information obtained through GPS, Bluetooth, or WIFI signals), device connection information (browser type, telecom operator, language used), and device status information (such as device sensor data, list of installed applications on the device). We may correlate information collected from your various devices to provide you with consistent services across these devices. We may also correlate your device information or phone number with your service account.
(2) Log information and operation records: For example, your usage of our products or services, operational behaviors after logging into your account (including password modification, modification of bound mobile phone number and email address, appeal records), search query terms entered through the service, software event information (such as restarts, upgrades, errors, crashes), IP address, URL of the service accessed, browser type and language used, information about the download, installation, or use of mobile applications and software, information about communications with messaging software, as well as the date, time, duration, and browsing information of service access.
(3) Subscription: After you explicitly authorize and agree to subscribe to our services, we will collect relevant information to provide you with personalized products or services, such as sending you advertisements, promotional information, brand information, or questionnaires via email, SMS, phone call, or other means. If you do not wish to receive such information, you may contact us to unsubscribe via email (marketing.astro@Astronergy.com), and we will promptly cancel the push of personalized information to you.
(4) Other relevant information: To help you better use our products or services, we may collect relevant information with your explicit authorization. For example, when you enable certain personalized products or services, we will also record some personal information when you access RichingPower’s relevant products or services through the information collection function of the product or website to provide you with such personalized products or services; if you do not provide such information, you may not be able to use our relevant personalized products or services normally.
1.3 Information Obtained from Third Parties
Where permitted by law and based on your authorization, to provide you with optimized services and meet your personalized needs, we may receive your personal information or other information from our affiliated companies or cooperative entities (such as third-party media organizations, third-party market research institutions, and advertising service providers).
To provide you with our recruitment services, you may need to upload your resume to the third-party MOKA recruitment platform, and we will receive your resume information from the third-party MOKA recruitment platform.
2. Purposes and Legal Bases for Processing Personal Information
2.1 RichingPower processes your personal information for specific purposes and only processes personal information that is specifically relevant to achieving such purposes. Depending on our relationship with you and the products and services we provide, we may use your personal information for the following purposes:
(1) To provide you with products and services;
(2) To meet your personalized needs;
(3) To provide you with security guarantees;
(4) To invite you to participate in surveys about our services;
(5) To improve our services for a better user experience;
(6) Other purposes with your consent.
2.2 In accordance with relevant laws and regulations, we may collect and process your relevant personal information without seeking your authorization and consent in the following circumstances:
(1) It is necessary for us to perform our legal obligations or statutory duties;
(2) It is necessary for the conclusion or performance of a contract to which you are a party;
(3) It is necessary to respond to public health emergencies, or to protect the life, health, and property safety of natural persons in emergency situations;
(4) Processing your personal information that you have publicly disclosed or that has been legally disclosed by others within a reasonable scope in accordance with the law;
(5) Other circumstances stipulated by laws and regulations.
3. How We Retain Your Personal Information
The retention period of the personal information we collect is the shortest time necessary to achieve the collection purposes stated in this Privacy Policy, unless laws and regulations require a longer retention period. Upon expiration of the above retention period, we will delete or anonymize your personal information. When we cease the operation of part or all of our products or services for special reasons, we will promptly notify you, stop the collection and processing of personal information in connection with such products or services, and delete or anonymize the personal information we hold related to such products or services, unless otherwise stipulated by laws and regulations.
4. How We Share, Transfer, and Disclose Your Personal Information
4.1 If necessary for business operations, we may share your personal information within RichingPower to provide you with timely services; we will not share your personal information with companies, organizations, or individuals outside RichingPower, except in the following cases:
(1) It is necessary for us to perform our legal obligations or statutory duties;
(2) It is necessary for the conclusion or performance of a contract to which you are a party;
(3) It is necessary to respond to public health emergencies, or to protect the life, health, and property safety of natural persons in emergency situations.
4.2 We may share the minimum and necessary information with authorized business partners to provide you with services. We will require them to strictly comply with our measures and requirements regarding data privacy protection to ensure the security of your privacy. If an authorized partner uses your information for purposes not entrusted by us, it will separately obtain your consent.
4.3 In the event of merger, division, acquisition, or similar situations, if personal information transfer is involved, we will require the new company, organization, or individual holding your personal information to continue to be bound by this Privacy Policy, and promptly inform you of the identity and contact information of the recipient. Otherwise, we will require such company, organization, or individual to re-obtain your authorization and consent.
We will sign strict confidentiality agreements with companies, organizations, and individuals with whom we share personal information, requiring them to use personal information strictly in accordance with the purposes stated in this Privacy Policy and to adopt relevant confidentiality and security measures to process personal information.
5. How We Protect Your Personal Information
5.1 Measures for Protecting Your Personal Information
We have adopted reasonable and feasible technical and organizational security measures to protect the information collected in connection with our services. We have used industry-standard security protection measures to protect the personal information you provide, preventing data from unauthorized access, public disclosure, use, modification, damage, or loss.
5.2 Notification and Response to Personal Information Security Incidents
Please note that although we have taken reasonable measures to protect your information, no website, internet transmission, computer system, or wireless connection is absolutely secure. In the event of a personal information security incident, we will, in accordance with the requirements of relevant laws and regulations, promptly inform you of: the basic facts and possible impacts of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will promptly notify you of the relevant circumstances of the incident via email, letter, phone call, push notification, or other means. If it is difficult to notify each individual information subject one by one, we will adopt reasonable and effective methods to issue an announcement. At the same time, we will also report the disposal of the personal information security incident to the regulatory authorities in accordance with their requirements.
6. Your Rights Regarding Your Personal Information
We respect your rights regarding your personal information. The following lists the rights you enjoy in accordance with the law, which may vary in different countries or regions:
(1) Right to know: You have the right to know how your personal information is processed and to access your personal information stored by us;
(2) Right to object: You have the right to object to or restrict our processing of your personal information under specific circumstances. Please note that in cases explicitly stipulated by law, even if you submit a request to object to or restrict our processing of your personal information, we are still obligated to continue processing your personal information, thus rejecting your request;
(3) Right to correction: You have the right to correct incomplete or inaccurate information about you stored by us;
(4) Right to access and copy: You have the right to access and copy your personal information;
(5) Right to deletion: You have the right to delete your personal information. Please note that in cases where the law requires us to retain the information, even if you request us to delete your personal information, we are still obligated to retain the relevant information;
(6) Right to account cancellation: We provide you with an account cancellation service, and you may choose to contact us via email to cancel your account (marketing.astro@Astronergy.com). After you choose to cancel your account, we will promptly delete or anonymize all your relevant personal information in accordance with the requirements of laws and regulations, unless otherwise stipulated by laws and regulations. After cancellation, we will no longer be able to provide you with account login and account-related products and services.
(7) Right to complain: If you have any objections to our personal information processing activities or this Privacy Policy, you have the right to complain to the relevant regulatory authorities. The way you exercise your rights may vary depending on the specific products or services you use. In addition, you may directly contact the company’s Compliance Department or Data Compliance Protection Officer via email (compliance@chint.com;ylyang@chint.com), and we will ensure the security of your personal information during the exercise of your rights.
7. How We Protect Minors’ Personal Information
Our products, websites, and services are not intended for minors. If we collect personal information of minors in occasional circumstances, we will take measures to delete the relevant information as soon as possible after verification. If you find that we have collected personal information of minors during your use of our products and services, please contact us through the contact information published in this Privacy Policy. We will promptly verify the matter upon receiving your notice and delete the relevant information in a timely manner after verifying the facts.
8. How We Use Cookies and Similar Technologies
Our web pages and specific products or services will use Cookies, web beacons, pixel tags, and other similar technologies to provide you with a good experience and allow us to improve our products or services.
9. Third-Party Service Providers and Their Services
Our websites, products, applications, and services may contain links to third-party websites, products, and services. You may choose whether to access or accept the websites, products, and services provided by third parties. We cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this Policy. Before submitting personal information to a third party, please refer to the privacy protection policies of those third parties.
10. Cross-Border Transfer of Your Personal Information
RichingPower is a multinational company. If some products or services involve cross-border activities, we need to transmit your personal information outside the region where you are located. Regardless of where such personal information is processed, we will take all reasonable and necessary measures to ensure the security of your data, promptly inform you of the destination of transmission, the recipient, and other information in accordance with the law, and take measures to implement the requirements of applicable laws and regulations.
11. How This Policy Is Updated
RichingPower reserves the right to update or modify this Policy from time to time. If this Privacy Policy is revised, we will promptly publish the latest version in a prominent position on our official website. For material changes, we will also provide a more prominent notice. If there are changes to the purposes, methods, and types of personal information processed in the privacy policy of a specific product or service, we will re-obtain your consent.
This Policy may be adjusted, but we will not weaken the rights you enjoy under this Policy without your explicit consent.
If you do not agree to the above Privacy Policy, we will not be able to collect and use the information necessary to provide services, and thus cannot provide you with normal services.
This Policy shall take effect from the date of update.